The whole Superkop mechanism was designed with the idea that the Superkop can be repaired by the end-customers with the support of the repair manuals and 3D-video animations, which can be found on the Repair page.
The aluminium and metal components of the Superkop Espresso tool are under warranty against functional defects for two (2) years from date of purchase when used in accordance with all operating and safety instructions.
The portafilter and watercup are under warranty against functional defects for two (2) years from the date of purchase when used in accordance with all operating and safety instructions.
All other parts of the Superkop Espresso tool that are subject to normal wear and tear including, but not limited to, the wooden board, Piston seals, O-rings, Safety valve, Tension Springs (A & B) and the Gas Spring, are under warranty against defects in material or malfunction for one (1) year from the date of purchase, although these items are expected to last beyond the warranty.
Proof of purchase is always required to validate the warranty period.
If a Superkop part fails, email us a picture of the Superkop serial number and a photo of the broken part, together with proof of purchase. Once the warranty is validated, the replacement part will be sent to you free of charge.
Labour charges are not included in the warranty. The parts are designed to be easily replaced by customers at home, with no specialist skills or tools needed.
For customers who have purchased a Superkop at a local retailer or an online shop, we recommend getting in contact with the local retailer or online shop for the first step of getting their Superkop repaired.
All questions can be directed to info@superkop.com.
