FAQ's
Welcome to our FAQ! We have tried to answer the most common questions.
Feel free to reach out if you have any further questions.
Repairs
Below are some common questions about Repairs
My watercup seal is too loose, it is difficult to put the watercup on the portafilter.
It looks like you’ll need to replace the watercup seal. Order a seal online and look in the manual underneath how you can easily fix this yourself.
We cleaned or removed the bottom of the water cup, how to put it back?
Take a look in the manual How to replace the Watercup Bottom.
The piston is too slowly returning to upward position
Okay, your Gas spring is too weak and should be replaced. Take a look in the manual or video underneath how to replace the spring.
The piston is too slowly returning to upward position
There are two options; your piston seal is too weak, or the watercup is too big. So check the piston seal by pulling over the lever without the portafilter and watercup. If you need to replace the seal, order one online and look into the manual how to fix this yourself. If the seal is okay it is possible your problem can be solved by replacing the watercup.Order a new one.
There is a scratching sound when we move the lever up and down
Hmmm…that is not nice! That is something for our repair team, please contact us via info@superkop.com
There is no pressure build up and there is water above the piston or out of the watercup…
our safety valve is probably broken or the gas spring is too loose… Let’s check this at our repair team. Please contact us via info@superkop.com